Donna McNichol has worked in healthcare most of her professional life as a program and personnel manager. She is currently Practice Manager for Alameda Health System and oversees outpatient infusion services there. She supervises 40+ employees from nurses to medical assistants to patient care representatives.
As a successful front-line manager, we’re talking to Donna about her expertise in managing people and creating practical systems that can keep us from operating in firefighter mode — always putting out fires and reacting in emergency mode.
Having strategic plans in place creates a workplace that is less stressful, more fun and leaves you and your team with energy to handle true emergencies that cannot be prevented.
What you will learn …
- How to manage people with different different personalities and different perspectives to avoid the “drama zone”.
- Why it’s important to spend most of your time dealing with situations and thinking about work that’s important but not urgent.
- How to stay away from emergency management all the time — reacting to things, putting out fires.
- It’s not about just getting the work done, there’s a lot of energy management that needs to happen for you and your team.
- Why you should debrief after an incident with the focus on your systems and how to prevent it from happening again.
Resources mentioned in episode:
Donna on LinkedIn